We've been raised being told that no question is a silly question but everyone always feels silly for asking so we've decided to write down the three most common questions people have been asking lately to help alleviate the silly feeling some people get when asking. Sounds silly, right!
The most commonly asked question: Do I need to remove my clothes from my drawers?
No, not at all! The guys are strong with good spacial awareness and will happily do a 2 man lift and carry out to the truck. We do ask you to remove any non-clothing items though. This is because we don't want any products to spill or heavier items to roll around and cause any damage.
Shortly followed after the above question: Do I need to tape my drawers closed?
A definite no, no, no, no. One thing that really gets us cringing is damaged furniture. Tape may pull of any coats of paint or varnish when being removed. Please, please don't tape any of your furniture. Ever. For any reason.
The 3rd most common question: I'm moving on key settlement day and it may not go through until 5pm. Are your guys happy to wait around?
We are 100% familiar with key settlements and their usual settle times, we deal with it on a daily! 90% of key settlements have gone through prior to the truck getting to your new house due to Friday no longer being the only day that properties settle. This change was made around 2 years ago-ish and we all cried out with a HURRAH! It meant not everyone needed to move on a Friday and not everyone was waiting around 'till the last minute to move into their new abodes. We usually ask when you make the booking if it is key settlement and if you're not keen on paying for wait time and don't need to be out by midday for the new family moving in, we'll pop a small booking before yours (if suitable) and get started around 11am-midday.
If you've got a question you'd like added to this list, we created a little spot for the questions people don't want to call up about here http://www.whitehallmovers.co.nz/faq.html just scroll to the bottom of the FAQ's and you'll find a spot to ask all kinds of 'silly' questions.