FAQ - Frequently asked questions
No question is silly, we have most likely heard it a dozen times! We want our customers to be well informed so if the answer to your question isn't listed below, please give us a call or drop us an email.
- How do I organise a quote?
Give us a call on 0800 2 MOVE YOU to discuss your moving options and prices. If you prefer to go through email, use our contact page to send a list of the items you'd like shifted, where they are coming from, where they are going to and the date you'd like this done and we'll get back in touch with our hourly rate if local or a set price if it's a distance move. Please remember to include a way of contacting you back to clarify any information needed to quote as accurate as possible.
- How much notice do I need to give when booking a truck?
At Whitehall movers, we understand that sometimes things need to be organised in a short timeframe or at a very specific time. We have had experience at shifting furniture at any time of day (or night) and are able to work with minimum notice during quiet times. We are based in Cambridge and can be with you within 1-2 hours when going to most cities in the middle of the North Island (Hamilton, Auckland, Rotorua, Taupo, Tauranga etc). Give us a call to discuss your timeframes and we'll do our best to work in with you to get things moving when they need to be.
- Do you offer Transit Insurance?
Whilst we aim to be careful and considerate drivers, accidents can happen. We can organise an in-transit insurance policy for you, this is a simple form to fill out and you'd be covered instantly. Give us a call to discus this in more detail on 0800 2 MOVE YOU.
- Where do I find decent packing boxes and wrap?
We are a supplier of all packing supplies. This includes packing tape, bubble wrap, boxes and tissue paper.
- I only have a few items to shift, do I still call you?
Yes, and if we believe it is more cost effective to use another company (if we aren't going to be in that area that week) we will steer you in the right direction.
- Will you take care of the whole process (packing and moving)?
As a family run company, we really do understand the stress and exhaustion moving house can cause. Our team can take care of the whole process, from packing, a final clean of your property and unpacking your belongings at the other end while you spend the day doing the things you need to be doing. Our policies on handling clients property and ensuring every last item is delivered to you in the condition it left your house in is our top priority. Our staff members have had all the right checks to ensure this policy is met and understood at all times.
- How do we organise an office relocation?
Relocating an entire office can seem daunting. We are the right team to make this a successful relocation and can make the transition into a new office go smoothly. Give us a call on 0800 2 MOVE YOU and we'll advise on the best way to pack up the office, or give you a competitive quote on having us pack and shift, to ease any stress on where to start.
- Do I need to remove my clothes out of my drawers?
No, your clothes are fine to stay in your drawers. Please remove and perfumes or spillable makeups/nail polish that do not seal properly to save them spilling through your drawers. Please remove any books also.
- I don't think a truck and two men is enough, can we have three men?
We operate quite well with two men, there are not many instances at all where we felt three men would have been best. Our guys have the gear and lifting techniques to see them through a typical house move. We do offer three men on very large moves or on request, please let us know in advance as we need to book our on-call employee in advance.