Covid-19 alert levels and what that means for your booking
There is alot of stress and uncertainty as we watch updates come in in regards to the spread of Covid-19 in New Zealand. We have sat down as a team to discuss what the impact of each level might look like and how we can be as informative as we can in terms of moving through these alerts and managing your bookings. We do encourage phone calls or emails to clarify any of the information below if required and we will be in contact with all customers once we are aware of any alert level changes.
New Zealand is currently at an alert level 2 which means we need to reduce contact within our community and have safety and hygiene in mind with every move we do. We have a maximum booking capacity of two bookings per day, which keeps our exposure minimal but it is still a risk for both our customers and ourselves. Our depot is at our private home address in the country so there is no flow of customers through our door.
Here is what we are doing to minimise the risk:
A level 3 alert indicates that there is a heightened risk that the disease is not contained. If and when we reach a level 3 we will:
Level 4 indicates that there are widespread outbreaks. At this point we will cease all non-essential bookings and contact all clients to discuss how we proceed once the level 4 alert is no longer in effect. There are a wide range of reasons a relocation is deemed essential including (but not limited to) legal obligations, end of tenancy where a firm date has been set and is not able to be altered or unsafe living environments.
By working together we can reduce the spread, keep everyone safe and still operate with the above restrictions in place. We'd like to extend a massive thank you to all of our customers for still making bookings with us and checking in to see how we're feeling and giving us updates on your health also. We welcome any phone calls to ease any anxiety, check in to see if we are all well or advise us of any changes to the health of yourself or someone you have been in close proximity to or to go over any of the above procedures.
We've been raised being told that no question is a silly question but everyone always feels silly for asking so we've decided to write down the three most common questions people have been asking lately to help alleviate the silly feeling some people get when asking. Sounds silly, right!
The most commonly asked question: Do I need to remove my clothes from my drawers?
No, not at all! The guys are strong with good spacial awareness and will happily do a 2 man lift and carry out to the truck. We do ask you to remove any non-clothing items though. This is because we don't want any products to spill or heavier items to roll around and cause any damage.
Shortly followed after the above question: Do I need to tape my drawers closed?
A definite no, no, no, no. One thing that really gets us cringing is damaged furniture. Tape may pull of any coats of paint or varnish when being removed. Please, please don't tape any of your furniture. Ever. For any reason.
The 3rd most common question: I'm moving on key settlement day and it may not go through until 5pm. Are your guys happy to wait around?
We are 100% familiar with key settlements and their usual settle times, we deal with it on a daily! 90% of key settlements have gone through prior to the truck getting to your new house due to Friday no longer being the only day that properties settle. This change was made around 2 years ago-ish and we all cried out with a HURRAH! It meant not everyone needed to move on a Friday and not everyone was waiting around 'till the last minute to move into their new abodes. We usually ask when you make the booking if it is key settlement and if you're not keen on paying for wait time and don't need to be out by midday for the new family moving in, we'll pop a small booking before yours (if suitable) and get started around 11am-midday.
If you've got a question you'd like added to this list, we created a little spot for the questions people don't want to call up about here http://www.whitehallmovers.co.nz/faq.html just scroll to the bottom of the FAQ's and you'll find a spot to ask all kinds of 'silly' questions.
Sustainability and saving the planet, and what we doing to help.
2019, I'm going to go ahead and dub it the year of change. The year we all (well, perhaps just a large portion of us) decide enough is enough. It's on everyone's minds due to the mass of images of non-recyclables overfilling landfill, pollution, the decline of bees and the impact these things have on our environment... We can tell you, it's on our minds too. So what are we doing to lesson the effects on our environment? Let us explain.
Over our Summer break we had some time to unwind and focus on the year ahead. One of the topics that repeatably came up was what changes we could make and these were some of the solutions we are putting into practice/focus this year.
Bubble wrap is one product we think is pretty hard to replace. A few replacement ideas that were thrown around were either messy (shredded paper that would create an unpacking nightmare for our customers), not as soft and flexible for delicate pieces (corrugated cardboard) or not as protective (packing paper). And since soft packaging recycling is put on hold we are a wee bit tied on this one. So we did some testing... and we found a way which will reduce a third of our use of bubble wrap when packing a home. Although a third is not all, it's still a THIRD of the amount we would usually use in a home. We will call what a win until we can find a recycling station that takes it again or a product that can be easily recycled. In the meantime, once you've unpacked, offer it to someone you know who is moving. Reuse, reuse, reuse.
Packing tape, the other non-recyclable plastic item we use that is in no way reusable. We have recently discovered water-activated tape which is 100% biodegradable, pressure sensitive paper tapes and 100% biodegradable clear tape. We will be testing these products over the next few months, but don't worry, we won't use them on site until we are entirely happy that the product will hold tight and not break open a box of fragiles on the floor...
Driving a big ole diesel truck, environmentally friendly? Ours are! Sure, they aren't electric and they are still a diesel, but they do have their own Diesel Particulate Diffuser (DPD) which minimises the amount of PM a truck emits via the exhaust. PM is a combination of black smoke and invisible particles emitted from a truck exhaust under load, and is formed during incomplete combustion of fuel. Composed of elemental carbon, heavy hydrocarbons and hydrated sulphuric acid. Neat huh! The trucks are also serviced often to keep them in tip top shape!
Our boxes, corrugated cardboard and packing paper are all made from recycled paper, non-coated and are 100% reusable and recyclable. Hurrah!
And last but really not least, we have planted a flower garden outside our office which is FULL of bees and also leave parts of the yard unmowed because those sweet little critters love the lawn weeds. Which makes us super happy. And them too!
Fell free to ask us any questions about our ongoing attempt to reduce waste or any suggestions you may have are always welcomed :)
Enter our Christmas colour-in competition and you could WIN a mystery pack valued at over $100*!
HOW TO ENTER:
KIDS Ask a grown up to print off a colour-in page below, then colour me in how ever you like. Once you're done, write your first name and age on the spaces provided and ask a grown up to take a photo of your amazing artwork.
- Digital screen shot entries are welcomed also!
GROWN UPS Once you’ve taken a snap of this beautiful piece of art, head to our facebook page and find the pinned post. Upload the photo of this entry into the comments section and they are in the draw! It's that easy.
TIP: Give our page a like so we can tag you if your mini artist has won.
*There is one mystery prize pack to be won valued at over $100, the winner will be randomly drawn on 31st of December 2018 and notified by Facebook Messenger. Prizes are not transferable for cash. Only open to NZ residents aged 0-13.
Home & Garden Show 2018
The annual WAIKATO HOME & GARDEN SHOW is fast approaching and we're a bit excited!
So excited in fact that we're GIVING AWAY TWO DOUBLE PASSES!
It's easy to enter, head to our facebook page and find the post with the above image.
Tag a mate you'd bring along below and you're in the draw. It's that easy!
Like our page and you double you chance!!
Winners will be randomly drawn and the passes will be sent via email.
Looking at using a Moving Company?
Packing supplies, delivered locally.
Need help with packing boxes and supplies? Uniform boxes (all a similar size) are a great help when it comes to moving as they stack quickly and neatly into the truck (think a giant game of Tetris). We use good quality second hand boxes from local factories, they are strong and sturdy and the second hand part helps keep the cost down. We've made an online order form for all of your packing supplies requirements here http://www.whitehallmovers.co.nz/packing-services.html.
We've tried to be as descriptive as possible, if you would like to chat about how many boxes you may need, give us a call on 0800 266 839 and we'll talk you through it.
Free delivery on all packing supplies for our local customers - Cambridge, Hamilton, Te Awamutu, Matamata, Tirau, Morrinsville.