This agreement explains your rights and responsibilities when using Whitehall Movers. If you need clarification on anything written here, please don’t hesitate to give us a call on 0800 266 839.

1. Our quotation may be based on removal, packing, insurance, storage, and re-delivery, each will be detailed separately on your quote. We may change the quote if: a) You do not accept within 30 days. b) Extra goods are removed or stored which were not viewed, listed or advised of. c) We have to collect or deliver above ground floor, which was not advised of. d) We supply extra services at your request. e) Delays outside our control – e.g the road or access is unsuitable for our vehicles. f) You live on a shared driveway that we will need to block while loading the truck and you have not notified your neighbours whom require us to move the truck to let them past multiple times. g) Wait time on key handover.

2. Work not included in the quotation unless specifically added: a) Dismantle or assemble furniture. b) Taking down curtains. c) Disconnect or reconnect appliances. d) Hoisting of furniture/goods. e) trimming trees to gain access to the property.

3. Your responsibility during removals: a) Ensure that nothing is loaded in error or left behind. b) Take responsibility for security of your goods at departure and destination points by being present or appoint someone to represent you. c) Stabilise appliances. d) unless you have requested packing, all small items must be packed into boxes for ease of stacking into the truck prior to our arrival. Small items that unpacked may be refused.

4. Ownership of goods: By entering this agreement you warrant that: a) The goods to be moved are your own property. b) You will indemnify us in respect of any damages and/or costs against us if this warranty is not true.

5. Cancellation: If you cancel your removal within three days of your booking, you will be charged a 50% cancellation fee.

6. Paying for the removal a) If you have been quoted a fixed price this may be paid by bank transfer prior to your booking date or by eftpos, credit card or cash on pick up of your relocation. If being paid for by an employer or company, an approved Order Number is required. You are accountable for all unpaid fees if the company does not pay within 5 working days. b) If you are being charged on an hourly rate, payment by cash, eftpos or visa (3% fee added for visa payments) can be made at the completion of the relocation. Please note: We operate a depot to depot service so an estimate of travel back to the depot will be added to the final account. c) You may not withhold any payment because of any claim made against us.

7. If transit insurance has not been requested, we shall not be held liable for loss or damage to: a) Loss or damage while goods are in storage. b) Wear, tear, leakage or climatic changes. c) Any goods not packed by us. d) Items left inside cupboards and other furniture. e) Plants. f) Fixtures, fittings, doors or property as a result of difficult access. g) Refrigerated or frozen goods. h) accidental damage to furniture whilst in our care.

8. Delay in transit: If through no fault of ours we are unable to deliver your goods, you will incur additional charges for storage and re-delivery.

9. Our right to hold goods: We have a legal right to withhold some or all the goods until you have paid all charges under this agreement. You will be liable to pay storage charges and costs incurred while we are withholding your goods.

10. Our right to sell the goods: On giving you 30 days notice we are entitled to require you to move your goods from us and to pay all monies due to us. If failure to pay debts due to us, we are entitled to sell or dispose of some of or all the goods without further notice. If we cannot get hold of you either by phone or by mail, we have the right to dispose or sell your goods. The net proceeds will be credited to your account or to compensate towards your account.

11. Claims against us by third parties: You will have to pay any charges, expenses, damages or penalties claimed against us in respect of the goods, unless you could prove that we were negligent. These include parking fines that we may have to pay to do the work.

12. Our right to sub-contract the work: We may sub-contract part of or the total load to another organisation. If there was a need to do this you will be given notice and given a chance to use another moving company of your choice. Examples of reasons may include staff injuring themselves or previous jobs taking longer than expected. This contract will still apply to “you & us”.

13. Insurance: You are strongly advised to insure your goods during transit and storage. We can arrange cover with our Insurance Company for Limited Liability transit insurance, on your behalf for a premium of $300+gst. This will cover your belongings upto a maximum claim total of $250,000, with upto $1800 per item of furniture or box of belongings. The insurance cover is not valid until the premium is paid in advance. We shall not be held liable for loss or damage to: a) Loss or damage while goods are in storage. b) Wear, tear, leakage or climatic changes. c) Any goods not packed by us. d) Items left inside cupboards and other furniture. e) Plants. f) Fixtures, fittings, doors or property as a result of difficult access. g) Refrigerated or frozen food. The time limit for claims (if you have requested Limited Liability insurance): You are to notify us in writing WITHIN 72 HOURS OF DELIVERY OF GOODS. Time limits are essential to this agreement.

14. Public Liability Whitehall Movers holds a Public Liability Insurance Policy which has a limit of any one occurrence covers up to $2,000,000. This policy protects against claims of personal injury or property damage that a third party suffers (or claims to have suffered) as a result of your business activities.